Terms and Conditions

Please read this information carefully as it contains important details about our store policy that may apply to you.

 

At preciousnorahairbrand customer satisfaction is our #1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected prior to shipping.

 

All terms of payment are always 100% upfront. As soon as you place an order online your debit card will be charged. We have zero tolerance for fraud and theft of our merchandise. Any and all fraudulent purchases will be prosecuted to the fullest extent of the law.

 

All prices are subject to change. Without notice, preciousnora hairbrand will adjust pricing to its products. Preciousnora hairbrand will only honor the current price listed. If a purchase is made, and then the price is increased, the customer will not be charged the increase. The price listed at the time of purchase is the price that will be honored.

 

Style your wigs appropriately before installing.

 

Care of the Hair

 

 • Wash in cool water

 

 • When washing your hair extension or wig, do not massage or twist the hair

 

 • Apply a generous amount of conditioner

 

 • Do not apply conditioner to areas where the extensions are attached

 

 • After washing, allow to air dry (don’t roll or rub hair into a towel)

 

Styling: For hair bundles, 2-3 bundles (with either a frontal or closure) are needed for a full fix depending on desired fullness.

 

Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to provide you with a general idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!

 

Preciousnora hairbrand takes pictures of wigs on a mannequin using a ring light and as such the colour might be slightly darker when you receive your wig. This doesn’t mean the wrong item was sent but an indication of the effect of light.

 

Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color!

 

Colour will always be specified in the description.

 

All terms of payment are always 100% upfront. We accept all major debit cards and we use Paystack as the processor. As soon as you place an order online your debit card will be charged. We have zero tolerance for debit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law.

 

We reserve the right to refuse sales to any client without disclosure of reasoning.

 

Once payment is made there are no cancellations of orders.

 

Any orders placed over the weekend will be processed first thing Monday morning, unless it is a holiday. Once shipped, orders arrive within the time allotted by the shipping method selected at checkout.

 

Deliveries within Lagos take 24 to 48 hours.

 

Interstate delivery takes 2 days – 5days, depending on location.

 

Order Processing During Peak Season

 

During festive periods, logistics and shipping companies are usually overbooked. In consideration of this, we will ask that you allow 2-3 days within Lagos Deliveries and 2-5 days for interstate deliveries. Once the order is packaged and shipping begins, your order should arrive within the stated days. 

 

If any product is out of stock, it will be shown as “sold out” or “unavailable” and you will not be able to purchase that product. However you can send us an e-mail (or WhatsApp message) regarding the item that you desire and how we may contact you, and as soon as the product is available we will notify you. We apologize but, we will not hold products for clients, the notification is a courtesy to let you know your product is back in stock.

Please note: Prices, specifications, and availability of products are subject to change without notice.

 

All Shipments Require a Signature.

For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating delivery times. We entrust our logistics partners to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

 

Preciousnora hairbrand at its sole discretion, may exchange products under the following conditions:

 

 • Requests must be made within 48 hours of receipt of product(s). Any exchange requested after 48 hours business days of receiving the product will not be honored

 

 • We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way. The bundles or wigs must be in the original form/state in which it was shipped.

 

 • You cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.

 

 • Product must be exchanged for something of equal or greater value. In order to process an exchange the product would need to be sent back at 70% of your expense (we cover the other 30%). We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages

 

 • Once your product has been received it will be examined thoroughly. If the product has been returned in its original condition we will exchange the product for something of equal or greater value

 

 • No refunds will be permitted, unless it is determined that preciousnora hairbrand is the party at fault, then we shall exchange the product at no additional cost to the customer

 

In the case of an exchange request due to a customer’s discrepancy of the product or texture, preciousnora hairbrand is NOT responsible for any reshipment costs.

 

Incomplete or incorrect address information is one of the major causes of shipment delays. Please double check your address information before placing your order. Make sure you have included ALL the necessary information required to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via our logistics partners to the address provided (for those in Lagos) and if you don’t opt for home delivery outside Lagos, your package will be sent to the terminal in the state you provided for delivery.

 

It is important that you provide accurate and complete information.

 

 • If an address correction needs to be made after your shipment has been sent you will be assessed the fee the logistics company charges to make the correction via package intercept 

 

 • NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS

 

 • If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges

 

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact the logistics partners right away on your behalf and initiate a “Missing Item(s)” claim as the authorized sender. The claim process can take up to 7-10 business days. WE ARE NOT RESPONSIBLE FOR ANY “MISSING ITEMS” CLAIMS FILED DIRECTLY BY CUSTOMER. 

 

Monar Deluxe Store, reserves the right at our discretion to adjust prices, policies and procedures. Please check this page periodically for changes.

 

Preciousnora hairbrand, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Preciousnora hairbrand, will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, preciousnora hairbrand is not liable or responsible for any amount of damages above the aggregate Naira amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, preciousnora hairbrand is not liable or responsible for any amount of damages above the aggregate Naira amount paid by customer for the purchase of services under this agreement.
Images of people or places displayed on the preciousnora hairbrand site are either the property of, or used with permission by, preciousnora hairbrand, use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the preciousnora hairbrand site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by preciousnora hairbrand on this site may be the subject of other intellectual property rights owned by preciousnora hairbrand Any such right that is not expressly licensed hereunder is reserved by preciousnora hairbrand

 

Submissions

 

With the exception of your personal information, any communication or material you send to the preciousnora hairbrand site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Preciousnora hairbrand, may use anything sent to preciousnora hairbrand for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to preciousnora hairbrand you irrevocably transfer and assign to preciousnora hairbrand and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Preciousnora hairbrand is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the preciousnora hairbrand site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services

 

What information do we collect?

 

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or debit card information. You may, however, visit our site anonymously.

 

If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address, phone #) and financial information (such as debit card number, expiration date, billing address). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

When you place an order on our site, we will send you an email to confirm your purchase. If you have any further questions please refer to the “contact us” page.

 

If you use “Write a Review” to post a review on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums. We post testimonials and comments received from our customers via email. We are not responsible for the personally identifiable information you choose to submit in these forums.

 

 

 name without consent from our company. We have the right to ask you to remove any media we did not authorize to be posted.

 

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell, rent, trade, or otherwise share your personal information with third parties except as described in this privacy statement.

 

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

 

Sale prices change from time to time without warning. Once an order has been placed, packaged, and shipped you are no longer eligible for further discounts. If the purchase has left our office and is in transit to you, the sale is final along with the price paid. No requests for price adjustments will be granted.

 

Contact us at preciousnorahairbrand@gmail.com hairbrand for questions related to refunds and returns.